Appliance Turn Around Policy
At Mendivil Orthodontic Appliances our goal is to offer you the same consistent quality and service that you strive for in your own practice. In an effort to serve you better and maintain the highest quality products, we have developed the following Appliance Turn Around Policy.
Working days are the number of actual business days needed in the laboratory. These days do not include the receiving or delivery days or weekends.
We understand that occasionally a situation may arise were an item needs to be rushed. Please call and receive prior approval before sending or agreeing to the turn around time to ensure that we are able to accommodate your request. Several days advance notice is preferred to guarantee time availability.
Turn Around Schedule
Appliance fabrication in laboratory typically takes 10-14 working days depending on shipping location.
Delivery Policy
Mendivil Orthodontic Appliances coordinates pick up and delivery service to our local customers. Please contact us if you need prepaid shipping labels. They can be emailed or included with your cases. To ensure the fastest turn around time, please get your cases in the priority mail the same day without letting them pile up. This will ensure quicker turn-around time for patient satisfaction.
Guarantee
Your appliance will fit the models upon which it was fabricated before adjustments are made.
Your appliance will be delivered by Fed Ex or courier service 1 to 2 days before your patient’s scheduled appointment.
We use the highest quality materials to ensure better functioning and more durable appliances.
Repair
The cost of repairs will be determined by the age and wear of the appliance. We prefer to have the original models returned with the repair. New models will be required if the appliance is determined not repairable.
We will rush repairs as necessary to aid in your treatment.
Invoices
When an invoice is generated for your patients, it includes an itemized breakdown of services rendered and the cost of each item. There is a minimum charge of $35.00 for each invoice.
Monthly Statements
A monthly statement will be mailed or emailed that will include all transactions that have occurred for the current month as well as past due payments.
Payment Terms
The current balance on the invoice is due upon receipt. Balances unpaid by the last day of the month will be charged a 1.5% monthly service charge that will appear on the following statement.